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Frequently Asked Questions

About Kenra Professional, LLC and Kenra® Products

Where can I buy Kenra® products?
I want to order Kenra® products online. Where can I do that?
Why doesn't my salon carry Kenra®?
Are Kenra® products tested on animals?
I'm having a problem with a product or package. What do I need to do?
Do your conditioners help protect the hair from the sun?
What is a Sulfate-free Shampoo?
What do the numbers on the front of the packaging stand for?

About Hair Care

What can I use to get Chlorine, mineral deposits and other build up out of my hair?
What are the best products to combat frizz when the humidity is high?
Is there a Kenra® product to enhance curl for permed or naturally curly hair?
What products should I use for dry or damaged hair?
What products will add volume and lift to my fine hair?
What are the best styling products for short hair or a man's cut?
My long hair gets very tangled when wet. What products will help?
Are all Kenra® shampoos safe for color treated hair?
What does Sulfate-Free mean?

About Kenra Professional, LLC and Kenra® Products

Where can I buy Kenra® products?
Our products are sold only in professional salons and spas by licensed hairstylists. We do not support or authorize any Internet sites or retail stores to sell our products. To find a salon near you, go to our online salon locator or contact us for further assistance.

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I want to order Kenra® products online. Where can I do that?
We do not sell our products on our website. Please be aware that we do not authorize any sale of our product over the Internet, and cautions consumers about purchasing our products from other websites. Please check our online salon locator to find a salon near you, or contact us for further assistance.

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Why doesn't my salon carry Kenra® brands?
Not all salons or hairstylists know about Kenra, or they may use a supplier that doesn't distribute our products. Sometimes asking a stylist to order Kenra® brands or contacting us for more information is all it takes to have the product at your salon.

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Are Kenra® products tested on animals?
No. We do not test our products on animals.

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I'm having a problem with a product or package. What do I need to do?
Kenra® products are 100% guaranteed. If for any reason you are unsatisfied with a product's performance, please return it to the place of purchase for a full refund.

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Do your conditioners help protect the hair from the sun?
All of our conditioners contain Benzophenone. This UV absorber helps to protect against color fade.

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What is a Sulfate-free Shampoo?
All Kenra® Platinum Shampoos are free of sulfates to ensure maximum color retention. These gentle formulations cleanse with a luxurious lather to deliver the ultimate softness, body and shine to color-treated hair. Shampoos containing sulfates can strip hair color, and most shampoos contain Sodium Laureth Sulfate as a primary ingredient. This harsh cleanser aggressively scrubs your hair, causing damage and threatening color.

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What do the numbers on the front of the packaging stand for?
The numbers stand for our hold index. Our hold index ranges from 0 to 26. The higher the number, the greater the hold. Even if you aren't sure what a product does, you can look at the number to determine its hold.

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About Hair Care

What can I use to get Chlorine, mineral deposits and other build up out of my hair?
Kenra® Clarifying Shampoo—a chelating formula—works by eliminating dulling deposits, including Chlorine, hard water deposits and hair styling product buildup.

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What are the best products to combat frizz when the humidity is high?
For calming and preventing frizz, products such as Kenra® Daily Provision, Shine Serum or Shine Spray or Kenra® Platinum Smoothing Creme, Silkening Gloss or Silkening Mist help to control and smooth the hair. For styles that need firm hold and frizz control, our mousses and gels are also formulated to be humidity resistant.

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Is there a Kenra® product to enhance curl for permed or naturally curly hair?
We offer several products to enhance curly or wavy hair. Start with Kenra® Moisturizing Shampoo and Moisturizing Conditioner to cleanse and condition the hair. Apply Curl Defining Creme to damp hair and allow to air dry or diffuse to enhance curls and reduce frizz. Follow with Perfect Medium Spray 13 or Volume Spray 25 to lock in and support the curls.

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What products should I use for dry or damaged hair?
Kenra® Color Maintenance Shampoo or any Kenra® Platinum Color Care Shampoo gently cleanses the hair. For daily use, follow with Kenra® Color Maintenance Conditioner or one of the Kenra® Platinum Color Care Conditioners. For a deep conditioning treatment, apply Kenra® Nourishing Masque to damp hair, cover with plastic cap and apply heat (warm towel or hair dryer) for 20 minutes. Rinse and style as usual. For additional protection, use Kenra® Thermal Styling Spray or Kenra® Platinum Hot Spray with hot rollers, curling irons and flat irons.

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What products will add volume and lift to my fine hair?
Start with Kenra® Volumizing Shampoo and Volumizing Conditioner. To provide lift and fullness from the root area, apply Root Lifting Spray to damp hair at the roots and blow dry, up and away from the scalp. To lift, lock and hold your hairstyle, apply Volume Spray #25, a super hold finishing spray.

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What are the best styling fixatives for short hair or a man's cut?
For short styles, we recommend Kenra® Clear Paste or Styling Gel or Kenra® Platinum Grooming Pomade, Texturizing Taffy or Freezing Gel. All provide control, shine and hold.

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My long hair gets very tangled when wet. What products will help?
Kenra® Daily Provision, a lightweight, leave-in conditioning spray will help to protect and detangle long or wet hair.

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Are all Kenra® shampoos safe for color treated hair?
Kenra® shampoos contain a unique ingredient (Sodium Myreth Sulfate) that is especially mild and gentle on your hair and skin. This gentle ingredient is also critical for daily cleansing because it will not deplete any moisture or color out of hair like some shampoos. For optimum color retention, we recommend our Kenra Platinum Shampoos with three advanced systems that are free of sulfates and have been formulated to preserve color integrity and offer outstanding results.

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What does Sulfate-Free mean?
Shampoos that contain Sulfates can strip hair color. Sodium Laureth Sulfate is the primary cleansing agent used in most shampoos. This harsh cleanser aggressively scrubs your hair causing damage and threatening color. All Kenra® Platinum Shampoos are free of sulfates, so they ensure maximum color retention. They use gentle cleansers that deliver softness, body and shine to color treated hair without damaging the hair or threatening color.

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